communication

Bebe Ballet’s primary means of communication is via email. Current families will receive weekly newsletters and important information via email. It is the family’s responsibility to ensure that Bebe Ballet has been provided with an up-to-date email address that is regularly checked. Bebe Ballet is able to include two email addresses per family. Bebe Ballet recommends adding info@bebeballet.com.au, info@astardance.com.au and bebeballet@thinksmartmail.com to your contacts so emails do not end up in the dreaded Spam folder!

In the infrequent case of urgent information (for example, unexpected class cancellations or performance changes), we will send an SMS to all families. Please make sure the mobile phone number provided is correct and up-to-date. Bebe Ballet is able to include 2 mobile numbers per family.


terms & conditions

Please advise Bebe Ballet in writing should there be any change to your dancers contact details and medical conditions.

Current families will receive a newsletter at the start of each term as well as a mini newsletter - Monday Minute - at the end of every week. Current families will also receive a Student Website with all information regarding concerts, exams and other opportunities. Reading our policies and weekly correspondence will assist you and your dancer to have a wonderful experience with Bebe Ballet.

co parenting policy

Bebe Ballet is happy to have two email addresses (and two mobile numbers) for contact and to send information where there is a co-parenting arrangement in place. We do not manage co-payments. The parent enrolling the student will be responsible for payments irrespective of co-parenting agreements. 

payment

Fees are due according to the date on the invoice that is sent to you via email. Please see our “Fee Policy” for further details.

child protection

Bebe Ballet is committed to the safety and wellbeing of all children and young people accessing our dance school. We support the rights of the child and will act, without hesitation, to ensure a child safe environment is maintained at all times. We also support the rights and wellbeing of our staff and volunteers and encourage their active participation in building and maintaining a secure environment for all participants.

With the safety of our families a number one priority, Bebe Ballet is very serious about upholding Child Protection laws and policies within the studio as well as at public performances and in the online arena (website and social media).

privacy & protection of our Bebe ballet family

The Bebe Ballet Team are educated in the negative impact of inappropriate music and costume selection when it comes to performing dance routines and are wholeheartedly committed to ensuring children in all of our dance routines are not subjected to any inappropriate songs or costuming. We recognise that songs with sexist, explicit, violent, racist, homophobic or criminal content may influence our dancers and/or audience and will strive to avoid using such music. We are committed to restricting costumes that project sexuality, contain explicit graphic or textual content.

taking images of children

If Bebe Ballet uses an image of a child it will avoid naming or identifying the child or it will, wherever possible, avoid using both the first name and surname. We will not display or give out personal information such as residential address, email address or telephone numbers without gaining consent from the parent/guardian. We will only use appropriate images of a child, relevant to our dance school and ensure that the child is suitably clothed in a manner that promotes dance.

We also require the privacy of others to be respected and disallow the use of camera phones, videos and cameras inside changing areas and bathrooms.

We understand that families love to capture images and video footage of their dancers but as a dance school, our first and foremost concern is the safety and wellbeing of our students. With these priorities in mind, at the end of terms 1, 2 & 4 Soloist classes are open for parents to watch. Videography and Photography will only be allowed during your child’s solo as we believe that this is the best compromise for all concerned and ask that you support and adhere to these requests. There is to be no photography or videography during Twirltime, Tap, Jazz, Primary or Grade 1 classes.

- Any online or offline comments or posts perceived to be obscene, defamatory, threatening, harassing, discriminatory or hateful towards Bebe Ballet staff, students or families may subject the owner to disciplinary or legal action.

- While affiliated with our studio, (for example, images of your child in Bebe Ballet uniform) we will not tolerate any posts that are racially, sexually, physically or religiously offensive.

- You may not post photographs / videos that feature Bebe Ballet dancers other than your own online without the proven consent of their parent/guardian.

code of conduct

To ensure the smooth, safe running of Bebe Ballet and an enjoyable experience by all, below you will find our code of conduct. As always we are open to feedback, so if any of the requirements outlined below are unclear or concerning, please give us a call to discuss further. We do reserve the right to dismiss or take disciplinary action on any students or parents who breach our studio’s code of conduct.

Families who do not comply with their fee or costume payment obligations will be charged a late fee, and/or excluded from performances. External debt collection may occur when fees remain overdue and this will be at the expense of the client.

We are unable to take responsibility for our students before or after their scheduled classes and it is the responsibility of the parent to ensure their child is picked up and dropped off on time. In the case of an emergency or unavoidable delay, please contact the studio immediately to inform us of the situation so we can keep your child calm and safe until they can be collected.

In the rare case of a parent or student showing disrespect or defamation to any parent, staff member or student, a meeting will be called immediately and dismissal may be considered at the discretion of the Principal/Director. Physical, mental, emotional or cyber bullying by parents, staff or students will not be tolerated and may result in dismissal from the studio.

Bebe Ballet takes no responsibility for any stolen or misplaced property on the studio premises and we encourage our families to avoid bringing valuable items into the studio where possible.

Bebe Ballet management reserves the right to change teachers or timetabling when necessary at any time throughout the year.

Choreography, costuming and studio policies remain the intellectual property of Bebe Ballet and may not be reproduced or sold by any students, parents or staff without permission of the Principal/Director.

complaint handling process

When a complaint is received in writing, the person receiving the complaint (the admin team or the Principal) will:

 * listen carefully and ask questions to understand the nature and extent of the problem;
* ask what the complainant would like to happen;
* explain the different options available to help resolve the problem;
* take notes; and
* maintain confidentiality but not necessarily anonymity.

Once the complainant decides on their preferred option for resolution, Bebe Ballet will assist, where appropriate and necessary, with the resolution process. This may involve:

 * supporting the person complaining to talk to the person being complained about
 * bringing all the people involved in the complaint together to talk objectively through the problem
 * gathering more information (e.g. from other people that may have seen the behaviour);
 * referring the complainant to an external agency such as a community mediation centre, police or anti-discrimination agency.

 At any stage of the process, a person can seek advice from or lodge a complaint with an anti-discrimination commission or other external agency.

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