Bebe Ballet’s primary means of communication is via email. Current families will receive weekly newsletters and important information via email. It is the family’s responsibility to ensure that Bebe Ballet has been provided with an up-to-date email address that is regularly checked. Bebe Ballet is able to include two email addresses per family. Bebe Ballet recommends adding email@example.com, firstname.lastname@example.org and email@example.com to your contacts so emails do not end up in the dreaded Spam folder!
In the infrequent case of urgent information (for example, unexpected class cancellations or performance changes), we will send an SMS to all families. Please make sure the mobile phone number provided is correct and up-to-date. Bebe Ballet is able to include 2 mobile numbers per family.
Please advise Bebe Ballet in writing should there be any change to your dancers contact details and medical conditions.
Current families will receive a confirmation at the start of each term as well as a weekly mini newsletter - Monday Minute. Current families will also receive a Student Website with all information regarding concerts, exams and other opportunities. Reading our policies and weekly correspondence will assist you and your dancer to have a wonderful experience with Bebe Ballet.
In the event that we need to cancel classes we will move our classes onto an online format. There will be no credits or refunds for the move to an online platform.
In the event of forced closure Bebe Ballet will be offering online classes. Our purpose for providing online classes is to give our students a sense of normality, community, consistency, exercise and expression.
The aim of our online classes is not to make great strides in improving technique but we hope to maintain the current level of technique, flexibility and interest.
Depending on the age of our students we will be offering prerecorded classes as well as live classes through ZOOM.
As participation is conducted outside the controlled environment of our own studios, your child participates in these online dance classes at their own risk. You understand that dance is similar to sport and, although rare, injury may occur. Bebe Ballet will not be held responsible for any injury or loss that may occur to your child during their online dance classes.
To ensure your child has a space space you will need to have:
* an adequate clear space for your dancer to move in.
* The floor will need to be clear of any objects or spills and the surface is appropriate to dance on
* The ceiling needs to be at least 2 metres from the floor to ceiling
* There is to be no glass, china or other breakable material that may lead to injury in the room in which they are undertaking the class.
* You will need to avoid the use of blades, weapons or sharp instruments of any description
If an exercise or action causes sharp or sudden pain, stop immediately, apply first aid or seek help.
If you have or suspect you have an injury or are sick you should avoid activity
Where possible, have any pets or young siblings in another space to avoid sudden tripping hazards
Recording, sharing of class links and passwords and unauthorised redistribution of footage of the online classes is strictly prohibited.
All outstanding fees and invoices must be paid in full prior to access to our online content.
By clicking on any of the Zoom Meeting links you are acknowledging and agreeing that:
* Your child has gained your permission to be online
* You understand our guidelines for online classes
* When logging your dancer into the live Zoom class the student must be signed in as their full name (first name and surname. eg Ellie Smith) NOT their parents name or nickname. Only students with their full name requesting to join our live class (in Zoom they call it a meeting) will be accepted into the class. Your child's full name is the name that we have on their enrolment.
* You will ensure that your child is wearing appropriate clothing that is suitable for dancing and in no way revealing
* That, where possible, you will ensure webcams are located in a communal space like a living room - rather than a bedroom. If only a private space like a bedroom is available you will commit to keeping the door open and/or you or another adult will stay present for the class.
* These zoom meetings are being closely monitored by our Bebe Ballet Team and have strict safety platforms built in. Each class will be recorded and archived for child safety purposes.
* Though the teacher may be able to see you, it is not the same as dancing in person at the studio. Dancers and their carers will need to take more responsibility than usual for the safety of your space and of your child’s movements
co parenting policy
Bebe Ballet is happy to have two email addresses (and two mobile numbers) for contact and to send information where there is a co-parenting arrangement in place. We do not manage co-payments. The parent enrolling the student will be responsible for payments irrespective of co-parenting agreements.
Fees are due according to the date on the invoice that is sent to you via email. Please see our “Fee Policy” for further details.
Bebe Ballet has a first aid kit on site. In the event of a medical emergency, a dancer's parent/s or guardian will be contacted for the child to be picked up or permission asked to take the child to the nearest medical centre. In the event of a serious emergency an ambulance will be called.
Bebe Ballet classes will run regardless of the weather. However, should we have a long run of hot days we will assess the conditions on a daily basis.
We encourage our dancers to bring a bottle of water. Class work will be modified on hot days.
In the event that we need to cancel class due to extreme weather we will contact families by SMS and email
There is no refund or credit given for classes cancelled due to extreme weather. Families are welcome to arrange a catch up class during the same term.
dance risk assessment
Bebe Ballet staff take the utmost care to provide a safe dance experience. Unfortunately hazards exist in all activities and parents should be aware of the hazards that exist. We have identified the following hazards associated with dance and our premises, and identified the following controls to minimise accidents. If you are concerned for the physical health of your child undertaking this activity please consult a sports therapy specialist and advise Bebe Ballet staff.
Hazards: Personal injury, student-to-student contact, slipping and tripping.
Controls: Dance to take place only in dance space studios, first aid kit on site, uniform to be worn including appropriate footwear (see Uniform Information Sheet), class sizes kept to safe levels, dance floors kept free of obstacles, staff to undertake first aid course annually, warm up before class and stretching only after class, verbal warnings to be sensible and careful.
Please note: the nature of dance occasionally requires student-teacher contact for the purposes of placement and correction of technique.
All property brought to Bebe Ballet remains the responsibility of the student. Bebe Ballet takes no responsibility for any stolen or misplaced property on the studio premises and we encourage our families to avoid bringing valuable items into the studio where possible. Bebe Ballet will store lost property until the end of each term.
no food to be brought to the studio
Bebe Ballet encourages a nut-free policy at the studio to ensure the safety of any students or parents with allergies to nuts or nut products. Most of our venues do not allow food to be eaten on site due to students with severe allergies.
Betty Ballerina, Glandore and Collinswood locations do not allow food to be consumed inside.
To preserve the intellectual property of our creative teachers, all choreography for classes, group dances, annual demonstrations and concerts and alike taught by Bebe Ballet teachers, remains the property of Bebe Ballet and/or its teachers and may not be used without the permission of Bebe Ballet.
Returning after injury and serious illness
Should your child be returning from an injury or serious illness a medical clearance will be required to continue Bebe Ballet classes.
Bebe Ballet is committed to the safety and wellbeing of all children and young people accessing our dance school. We support the rights of the child and will act, without hesitation, to ensure a child safe environment is maintained at all times. We also support the rights and wellbeing of our staff and volunteers and encourage their active participation in building and maintaining a secure environment for all participants.
With the safety of our families a number one priority, Bebe Ballet is very serious about upholding Child Protection laws and policies within the studio as well as at public performances and in the online arena (website and social media).
The Bebe Ballet Team are educated in the negative impact of inappropriate music and costume selection when it comes to performing dance routines and are wholeheartedly committed to ensuring children in all of our dance routines are not subjected to any inappropriate songs or costuming. We recognise that songs with sexist, explicit, violent, racist, homophobic or criminal content may influence our dancers and/or audience and will strive to avoid using such music. We are committed to restricting costumes that project sexuality, contain explicit graphic or textual content.
taking images of children
If Bebe Ballet uses an image of a child it will avoid naming or identifying the child or it will, wherever possible, avoid using both the first name and surname. We will not display or give out personal information such as residential address, email address or telephone numbers without gaining consent from the parent/guardian. We will only use appropriate images of a child, relevant to our dance school and ensure that the child is suitably clothed in a manner that promotes dance.
We also require the privacy of others to be respected and disallow the use of camera phones, videos and cameras inside changing areas and bathrooms.
We understand that families love to capture images and video footage of their dancers but as a dance school, our first and foremost concern is the safety and wellbeing of our students.
- Any online or offline comments or posts perceived to be obscene, defamatory, threatening, harassing, discriminatory or hateful towards Bebe Ballet staff, students or families may subject the owner to disciplinary or legal action.
- While affiliated with our studio, (for example, images of your child in Bebe Ballet uniform) we will not tolerate any posts that are racially, sexually, physically or religiously offensive.
- You may not post photographs / videos that feature Bebe Ballet dancers other than your own online without the proven consent of their parent/guardian.
supervision & duty of care
Dancers are supervised, at all times during their assigned lesson, by a Bebe Ballet Staff Member or a responsible adult. Bebe Ballet will provide a level of supervision adequate and relative to the students’ age, maturity, capabilities and level of experience. Duty of Care of a Dancer by a Bebe Ballet teacher, starts at the beginning time of the lesson and ends at the concluding time, according to what the parent/caregiver has enrolled their child into and as noted on the timetable.
Parents must turn up on time to collect their child and exchange Duty of Care, for reasons of courtesy and safety. Should a parent arrive 10 minutes after class they will be charged $1 per minute. If parents are late more than 3 times in a term this fee will be increased to $5 per minute.
We also require the privacy of others to be respected and disallow the use of camera phones, videos and cameras inside changing areas and bathrooms.
Anti-harassment, Discrimination and Bullying
Bebe Ballet opposes all forms of harassment, discrimination and bullying. This includes treating or proposing to treat someone less favourably because of a particular characteristic; imposing or intending to impose an unreasonable requirement, condition or practice which has an unequal or disproportionate effect on people with a particular characteristic; or any behaviour that is offensive, abusive, belittling, intimidating or threatening – whether this is face-to-face, indirectly or via communication technologies such as mobile phone and computers. Some forms of harassment, discrimination and bullying are against the law and are based on particular characteristics such as age, disability, gender, sexual orientation, pregnancy, political or religious beliefs, race, and marital status.
Bebe Ballet takes all claims of harassment, discrimination, bullying and cyber bullying seriously. We encourage anyone who believes they have been harassed, discriminated against or bullied to raise the issue with Bebe Ballet (see Responding to Complaints in Code of Ethics for Parents).
When you purchase or hire a product or service with Bebe Ballet, the information we may collect from you includes your name, address, telephone numbers, email addresses, medical information and perhaps credit card or bank details. It may also include details of the products and services we provide to you as well as the status of your enrolment. We only collect information directly from our students or their parent/guardians primarily for the purpose of providing services and products to you and to administer and manage invoicing and debt collection.
We will never sell or pass on any of your information to third parties unless required by government authorities or in the event of debt recovery. Any information passed on will be done so with appropriate privacy and confidentiality protection.
Information is stored securely in electronic form and is accessible only by authorised personnel.
code of conduct
To ensure the smooth, safe running of Bebe Ballet and an enjoyable experience by all, below you will find our code of conduct. As always we are open to feedback, so if any of the requirements outlined below are unclear or concerning, please give us a call to discuss further. We do reserve the right to dismiss or take disciplinary action on any students or parents who breach our studio’s code of conduct.
Families who do not comply with their fee or costume payment obligations will be charged a late fee, and/or excluded from performances. External debt collection may occur when fees remain overdue and this will be at the expense of the client.
We are unable to take responsibility for our students before or after their scheduled classes and it is the responsibility of the parent to ensure their child is picked up and dropped off on time. In the case of an emergency or unavoidable delay, please contact the studio immediately to inform us of the situation so we can keep your child calm and safe until they can be collected.
In the rare case of a parent or student showing disrespect or defamation to any parent, staff member or student, a meeting will be called immediately and dismissal may be considered at the discretion of the Principal/Director. Physical, mental, emotional or cyber bullying by parents, staff or students will not be tolerated and may result in dismissal from the studio.
Bebe Ballet takes no responsibility for any stolen or misplaced property on the studio premises and we encourage our families to avoid bringing valuable items into the studio where possible.
Bebe Ballet management reserves the right to change teachers or timetabling when necessary at any time throughout the year.
Choreography, costuming and studio policies remain the intellectual property of Bebe Ballet and may not be reproduced or sold by any students, parents or staff without permission of the Principal/Director.
responding to complaints
Bebe Ballet takes all complaints about our dance school, students, staff and families seriously. Bebe Ballet will handle complaints based on the principles of procedural fairness (natural justice), that is:
* all complaints will be taken seriously;
* both the person making the complaint (complainant) and the person the complaint is against (respondent) will be given full details of what is being said against them and have the opportunity to respond (give their side of the story);
* irrelevant matters will not be taken into account;
* decisions will be unbiased and fair; and
* any penalties imposed will be fair and reasonable.
complaint handling process
When a complaint is received in writing, the person receiving the complaint (the admin team or the Principal) will:
* listen carefully and ask questions to understand the nature and extent of the problem;
* ask what the complainant would like to happen;
* explain the different options available to help resolve the problem;
* take notes; and
* maintain confidentiality but not necessarily anonymity.
Once the complainant decides on their preferred option for resolution, Bebe Ballet will assist, where appropriate and necessary, with the resolution process. This may involve:
* supporting the person complaining to talk to the person being complained about
* bringing all the people involved in the complaint together to talk objectively through the problem
* gathering more information (e.g. from other people that may have seen the behaviour);
* referring the complainant to an external agency such as a community mediation centre, police or anti-discrimination agency.
At any stage of the process, a person can seek advice from or lodge a complaint with an anti-discrimination commission or other external agency.